Mash'd elements ("we" and "us") is the operator of (https://mashdelements.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Mashdelements.com follows a transparent exchange policy for all products bought from our online store. You can exchange the unused products you have ordered within 7 days of the date of receipt. Please note that used products cannot be exchanged. To exchange the unused goods, please email us at email@example.com.
Instructions: Products should not have been used and the packaging should not have been tampered in any way. The reverse courier will be picked in 4-5 working days after the date of acceptance of the return request. Please share a picture of the invoice issued by the reverse pickup courier on firstname.lastname@example.org.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
An order can be cancelled only before the product is dispatched. Once we dispatch the order, it can not be cancelled.
Note: Any single product in the kit/set cannot be replaced or returned.
Parcels are insured for loss and damage up to the value as stated by the courier.
For all customer service enquiries, please email us at email@example.com